A Study of Thousands of Dropbox Projects Reveals How Successful Teams Collaborate
Martin Konopka/EyeEm/Getty Images The use of virtual file-sharing platforms like Dropbox, Google Docs, and others has become ubiquitous in business, academic, and other settings. But is your team using such collaborative platforms as effectively as they could be?...
Survey: 68% of CEOs Admit They Weren’t Prepared for the Job
Jan Stromme/Getty Images CEOs are known for their confidence. It is, after all, one of the reasons they’ve made it to the top. And yet, that confidence sometimes flags, as we at leadership advisory firm Egon Zehnder learned from a survey of 402 CEOs from...
10 tricks to reduce salt (sodium) in your diet
The average adult eats about 3,400 milligrams (mg) of sodium per day — far more than the recommended daily goal of 2,300 mg. Here are the top 10 types of food that account for more than 40% of the sodium we eat each day, along with some ideas for simple swaps to help...
What to Do When Your Family Is Struggling
For more than two decades, Tamara Afifi, professor of interpersonal health communication at the University of California, Santa Barbara, has studied how families communicate with one another in stressful situations. Divorce or extreme financial hardship can be...
Let life’s challenges become opportunities. 🍋 #Happy #Happiness #Motivation #Mindfulness #Mindset #Positivity #PositiveVibes #InstaGood #Meditation #Dreams #Wellness #Health #Inspiration #Creativity #Good #Vibes #Smiles #Laughter #Inspired #HQ #Believe #Success #Attitude #Achieve #VR #love #Instadaily #Gaming #Quotes #Heart
View on Instagram https://ift.tt/2uA4unf
💜 Let happiness grow🐬 By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2uPj9tM
How to Make an AI Project More Likely to Succeed
PhotoAlto/Matthieu Spohn/Getty Images A recent survey by Deloitte of “aggressive adopters” of cognitive technologies found that 76% believe that they will “substantially transform” their companies within the next three years. There probably...
You’re Never Going to Be “Caught Up” at Work. Stop Feeling Guilty About It.
Valerio Gualandi/EyeEm/Getty Images Most people I know have a to-do list so long that it’s not clear that there’s an end to it. Some tasks, even quite important ones, linger unfinished for a long time, and it’s easy to start feeling guilty or ashamed...
Task Shifting Could Help Lower Costs in U.S. Health Care
Hayon Thapaliya/HBR Staff If you ran a fancy restaurant, would you want the chef also to clean dishes and mop the floor? Of course not. You’d hire others to do these things and let the chef focus on producing delicious food. This simple idea — that one...
How long will my hip or knee replacement last?
For people considering hip or knee replacement surgery, it’s something they want — and need — to know. In the US alone, surgeons perform more than 600,000 knee replacements and about 330,000 hip replacements each year. These operations can provide a major improvement...
The Productivity Booster You Have in Your Pocket, But Probably Don’t Use
HBR Staff The world’s 230 million knowledge workers are frazzled. Modern life is an interminable cacophony of emails, notifications, messages, alerts, feeds, data and information. 70% of us look at our phones within 30 minutes of waking up. All this causes...
It’s Time to Make Business School Research More Relevant
spiderstock/Getty Images One of the biggest challenges facing management scientists has been the struggle to produce knowledge that is both academically rigorous and applicable to practicing managers. In an Academy of Management Journal editorial, we described two...
How to Get Someone to Put Away Their Phone and Actually Listen
Paul Garbett for HBR No, it’s not just you. If you’ve ever doubted that you had your boss’s full attention while her laptop is open in front of her, stop doubting. In spite of her protests that “I’m listening, go ahead…,” she...
Episode 17: Why You Shouldn’t Hate Small Talk
Many of us avoid chatting with strangers – isn't small talk tedious and dull? Listen as our happiness guinea pig discovers its surprising benefits. source https://greatergood.berkeley.edu/podcasts/item/shouldnt_hate_small_talk
🌴 Enjoy Life☀️ By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2uxb2mj
4 Ways Leaders Can Protect Their Time and Empower Their Teams
Hayon Thapaliya/HBR Staff We know that controlling what we pay attention to is the key to living an intentional life. According to an informal poll of my clients, one of the biggest impediments to attention management is “O.P.P.” — other...
How to Pump Yourself Up Before a Presentation (or Calm Yourself Down)
Hill Street Studios/Getty Images Public speaking affects people in different ways. Some people get jittery and anxious before they talk; they need to spend time calming themselves down before they go onstage. Other people want to make sure they have extra energy when...
How to Build Trust When Working Across Borders
Westend61/Getty Images In countries like India, South Africa, Italy, and the United States, institutional trust is declining. People have less faith in businesses, governments, and the media. But this is not a global trend. The 2018 Edelman Trust Barometer reveals...
An insider’s guide to a hospital stay
Hopefully, you’ll never experience what it’s like to be an inpatient in the hospital. But even if it’s not you, it’s likely that someone — family member, good friend, colleague — will experience a hospital stay at some point. We want you to help you be as informed...
To See the Future of Competition, Look at Netflix
Noam Galai/Contributor/Getty Images I’ve been following Netflix since 2005, when I first visited its headquarters in Silicon Valley and interviewed Reed Hastings, its founder and CEO. I don’t think I’ve learned more about strategy, technology, and...
How to Ditch the Drama in Your Relationships
“You are unimaginably cruel. I could never have done something like that to you.” One of my clients—we’ll call her Sara—received that in a nasty text from her ex-husband, who was angry because their daughter, a young adult, had excluded him from a...
The 2 Types of Respect Leaders Must Show
Kristie Rogers, an assistant professor of management at Marquette University, has identified a free and abundant resource most leaders aren’t giving employees enough of: respect. She explains the two types of workplace respect, how to communicate them, and what...
🐠 Be curious🐬 By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2NSjjJT
Warning signs of a concussion
Every year, hundreds of thousands of children get concussions. They get them from falls, from playing sports, from being hit by objects, from bumping into things. What many people don’t realize is that it doesn’t necessarily take a big impact to get a concussion. One...
How Regulation Could Help Cryptocurrencies Grow
Alexander Baumann/The International Photo Co./Getty Images Ignorance may be bliss for some, but ask anyone in commerce or finance, and they will make it abundantly clear: Ignorance is risk. For that reason, U.S. markets embrace reasonable regulation to ensure...
Whiteboard Session: Why Every Organization Needs an AR Strategy
Michael Porter and Jim Heppelman explain how augmented reality will change how we work. from HBR.org https://ift.tt/2KY21wU
Warning signs of a concussion
Every year, hundreds of thousands of children get concussions. They get them from falls, from playing sports, from being hit by objects, from bumping into things. What many people don’t realize is that it doesn’t necessarily take a big impact to get a concussion. One...
What GE’s Board Could Have Done Differently
HBR Staff/YASUYOSHI CHIBA/Getty Images During Jeff Immelt’s tenure as CEO of General Electric, from 2001 until 2017, the company’s stock price fell by over 30%, a decline of roughly $150 billion in shareholder value. Since Immelt’s departure,...
7 Skills That Aren’t About to Be Automated
John Fedele/Getty Images Today’s young professionals grew up in an age of mind-boggling technological change, seeing the growth of the internet, the invention of the smartphone, and the development of machine-learning systems. These advances all point toward the...
Research: We Take More Risks When We Compete Against Rivals
Walker and Walker/Getty Images Rivalry is everywhere. We see rivalries in sports, business, school, and basically any arena where there is competition. Whether it is rivalry between people (Bill Gates versus Steve Jobs; Roger Federer versus Rafael Nadal),...
Does Mindfulness Meditation Really Make You Kinder?
Mindfulness meditation proponents often tout it as a way to create a more compassionate society. But that claim seems a bit dubious upon first glance. After all, meditation is an internal affair—focusing on our own experiences, emotions, and thoughts—and people...
Research: We Take More Risks When We Compete Against Rivals
Walker and Walker/Getty Images Rivalry is everywhere. We see rivalries in sports, business, school, and basically any arena where there is competition. Whether it is rivalry between people (Bill Gates versus Steve Jobs; Roger Federer versus Rafael Nadal),...
🌴Find beauty in everything that surrounds you 💚 By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2zLEw52
What Not to Do When You’re Trying to Motivate Your Team
H.Armstrong Roberts/ClassicStock/Getty Images When I speak to large groups about leadership, one question I often ask is, “How many of you have ever received a compliment from your boss that actually offended you?” Without exception, more than two-thirds...
Why Women Volunteer for Tasks That Don’t Lead to Promotions
Helen King/Getty Images Here’s a work scenario many of us know too well: You are in a meeting and your manager brings up a project that needs to be assigned. It’s not particularly challenging work, but it’s time-consuming, unlikely to drive revenue,...
The Key to Preventing Generational Tension Is Remembering that Everyone Wants to Feel Valued
Martin Barraud/Getty Images I remember the first time I felt old as a manager — more than 10 years ago now. It was at a lunch with my new team, when I mentioned the first “45” I bought with my own money as a kid. One of my direct reports, who was 10...
Depression: Common medication side effect?
Do you take medication for acid reflux, allergies, anxiety, birth control, blood pressure, or pain? If so, depression or suicidal thoughts may be listed as a side effect, and those side effects may occur far more often than we realized. At risk of depression and...
The Key to Preventing Generational Tension Is Remembering that Everyone Wants to Feel Valued
Martin Barraud/Getty Images I remember the first time I felt old as a manager — more than 10 years ago now. It was at a lunch with my new team, when I mentioned the first “45” I bought with my own money as a kid. One of my direct reports, who was 10...
The Benefits of Admitting When You Don’t Know
“I disagree with myself.” This is what a third-grade boy said in front of his math class during a discussion about even and odd numbers. He believed six was both even and odd. When one classmate presented counterevidence, he considered her point. “I didn’t think...
🌴Make other people happy ☀️ By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2NktUfh
💙 Love what you do ☀️ By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2Joe3dq
🌊 Enjoy the little things 🐚 By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2LgIowr
Great Leaders Are Confident, Connected, Committed, and Courageous
Pat LaCroix/Getty Images Brad was leading a difficult turnaround of his company and had decided to fire his head of sales, who was a nice guy but wasn’t performing. Three months later, he still hadn’t fired him. I asked him why. His answer?...
The Supreme Court Has a Longevity Problem, but Term Limits on Justices Won’t Solve It
With the announced nomination of Judge Brett Kavanaugh to fill the vacancy created by the retirement of Justice Anthony Kennedy, President Donald Trump has the privilege of nominating a second Supreme Court justice in his first term. But it’s an opportunity that...
T-ball: The ups and downs, and why it can be worthwhile
I just finished my third season as my oldest son’s T-ball coach. I’ve never missed a game or a practice, and I’m on my second age division where pitching is involved. I only say that stuff to be able to say this: it’s not a good game. The kids are great. I love that...
An Ebola Outbreak Has Just Been Stopped. Here’s What It Tells Us About Containing Epidemics.
Visuals Unlimited Inc/Science VU/Getty Images After a month with no new cases, the Ebola outbreak in the Democratic Republic of Congo (DRC) appears to be under control and weeks away from officially ending. Less than three months since it was declared, and after only...
How Managers, Coworkers, and HR Pressure Women to Stay Silent About Harassment
HBR Staff/Douglas Sacha/Getty Images Sex-based harassment is pervasive in the workplace, and it’s disproportionately experienced by women. It can include sexual harassment but is more broadly defined, including any behavior that derogates, demeans, or...
Seven Lessons from Mister Rogers That Can Help Americans Be Neighbors Again
Fred McFeely Rogers was a shy, somewhat awkward, and sometimes bullied child growing up in the 1930s. After going to college for what he called his “first language”—music—he prepared to enter seminary and study for the ministry. But on a visit home for Easter, he saw...
When Generalists Are Better Than Specialists, and Vice Versa
HBR STAFF/wragg/Getty Images What’s the best way to boost creativity on your team? There’s really no simple answer. Even the research is split on the best approach to take. One view is that the key to creative breakthroughs is being able to combine or...
T-ball: The ups and downs, and why it can be worthwhile
I just finished my third season as my oldest son’s T-ball coach. I’ve never missed a game or a practice, and I’m on my second age division where pitching is involved. I only say that stuff to be able to say this: it’s not a good game. The kids are great. I love that...
💡 “Transformation is a process, and as life happens there are tons of ups and downs. It’s a journey of discovery–there are moments on mountaintops and moments in deep valleys of despair.” Rick Warren
View on Instagram https://ift.tt/2LbXnHK
Family Businesses
Are you struggling with the complications of working in a family business? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of Ted Clark, who runs the Center for Family Business at...
4 Ways to Create a Learning Culture on Your Team
Buda Mendes/Getty Images Technology is disrupting every industry and area of life, and work is no exception. One of the main career implications of the digital revolution is a shift in demand for human expertise. For instance, LinkedIn’s talent research shows...
When Cost-Plus Pricing Is a Good Idea
HBR Staff/Image Source/Getty Images Cost-plus pricing is a lot like the romance novel genre, in that it’s widely ridiculed yet tremendously popular. Almost every manager I know will claim they hate pricing based only on costs. Yet cost-plus pricing remains the...
Art therapy: Another way to help manage pain
When we were kids, art time was often the best part of grammar school. Who didn’t enjoy coloring, drawing, painting, and cutting-and-pasting? It was fun, relaxing, and you got a wonderful euphoric feeling from creating something you made. We need to get back to that...
7 Compensation Strategies for Cash-Strapped Startups
HBR Staff/Phatharapol Nopharat/EyeEm/Getty Images As a startup founder, I’m constantly struggling to recruit top talent without breaking the bank. We can’t always match market salaries, but we need exceptional (read: expensive) talent in order to build...
Episode 16: How to Change Your Mind
source https://greatergood.berkeley.edu/podcasts/item/change_your_mind
How to Use Mindfulness to Increase Your Team’s Creativity
Panayiotis Tzamaros/NurPhoto via Getty Images There’s a fundamental contradiction when organizations ask employees to maintain a fast pace of work and be creative. What often happens in hectic workplaces is that employees resort to autopilot or habitual...
☀️ Be kind, always! 🐬 By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2uxqU7V
What You Need to Know About California’s New Data Privacy Law
pm images/Getty Images Late last month, California passed a sweeping consumer privacy law that might force significant changes on companies that deal in personal data — and especially those operating in the digital space. The law’s passage comes on...
Autoimmune disease and stress: Is there a link?
A new study has raised the possibility that stress may cause autoimmune disease, such as lupus or rheumatoid arthritis, because it found a higher incidence of autoimmune diseases among people who were previously diagnosed with stress-related disorders. I have patients...
The Industrial Era Ended, and So Will the Digital Era
Tara Moore/Getty Images In a famous scene in the 1967 movie The Graduate, a family friend takes aside Dustin Hoffman’s character, Benjamin Braddock, and whispers in a conspiratorial tone, “Plastics… There’s a great future in plastics.”...
Research: The Average Age of a Successful Startup Founder Is 45
Patricia de Melo Moreira/bloomberg/Getty Images It’s widely believed that the most successful entrepreneurs are young. Bill Gates, Steve Jobs, and Mark Zuckerberg were in their early twenties when they launched what would become world-changing companies. Do...
Where Does Happiness Reside in the Brain?
Ever wonder why we get a warm feeling when we come home? Or why laughter makes us feel so good? Or why, even though exercise is good for us, so many of us tend to avoid it? If so, you may want to pick up Dean Burnett’s book Happy Brain: Where Happiness Comes From, and...
💡 “Life is not about how fast you run or how high you climb, but how well you bounce.” Vivian Komori
View on Instagram https://ift.tt/2KZkDvO
How Some Companies Beat the Competition… For Centuries
Howard Yu, Lego Professor of Management and Innovation at IMD Business School in Switzerland, discusses how the industrial cluster in the Swiss city of Basel is a unique example of enduring competitive advantage. He explains how early dye makers were able to...
How to Mentor Someone Who Doesn’t Know What Their Career Goals Should Be
HBR Staff/Richard Newstead/Getty Images “Tell me about your career goals.” How often have you said this to a person you’re managing or mentoring, only to get a blank stare in return? Perhaps the person confides that they...
5 habits for moms that help prevent childhood obesity
We are in the midst of an obesity epidemic in the United States. Currently 40% of adults and almost 20% of children are obese. The childhood obesity numbers particularly worry us, because the effects of obesity accumulate over time. A child who is obese is more likely...
Purchasing Managers Have a Lead Role to Play in Cyber Defense
Tim Robberts/Getty Images There is a crying need for companies to enlist their supply chain management departments in the fight against cyberattackers. According to our research, over 60% of reported attacks on publicly traded U.S. firms in 2017 were...
Why Do Toxic People Get Promoted? For the Same Reason Humble People Do: Political Skill
Alexander Spatari/Getty Images Sometimes the wrong people get promoted. They might be deceitful and unscrupulously manipulative (what psychologists call “Machiavellian”); or impulsive and thrill-seeking without any sense of guilt (psychopathic); or...
Most People Are Supportive of #MeToo. But Will Workplaces Actually Change?
hbr staff/matthew henry/unsplash The #MeToo and #TimesUp movements continue to create a tidal wave of media activity and increased awareness of sexual harassment and misconduct. But have they created positive changes in workplaces? Are people seeing healthy and...
Are Work Friendships a Good Thing?
How often have you had the following conversation at work?How are you? Good. You? Fine. It is a script we stick to even if we are dying inside. It’s hard to build real connections with your colleagues if you never get beyond superficial chit-chat. And yet people who...
🐚 Happiness is only real when shared 🐠 By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2L6c27d
Multigenerational fitness parks
Public parks look a lot different than they did just a decade ago. Sure, you’ll find swings and seesaws, but today they’re bigger, sturdier, and more ergonomically designed. And they’re often paired with colorful outdoor exercise equipment, making play at...
Multigenerational fitness parks
Public parks look a lot different than they did just a decade ago. Sure, you’ll find swings and seesaws, but today they’re bigger, sturdier, and more ergonomically designed. And they’re often paired with colorful outdoor exercise equipment, making play at...
4 Signs an Executive Isn’t Ready for Coaching
HBR Staff/Image Source/Getty Images The stigma of asking for or being assigned an executive coach is vanishing quickly. The growth of the industry tells us so. In the U.S. alone, $1 billion was spent on business, personal and relationship coaches last year, according...
What Will Your Industry Look Like in 2030? – SPONSOR CONTENT FROM DELL TECHNOLOGIES
Dell Technologies surveyed 3,800 business leaders from around the world to uncover their forecasts for the next decade. The research revealed a divided vision of the future but common ground on the need to transform and how. Live from Dell Technologies World...
Greater Good Summer Reads
There is nothing like a great book to help you lounge in a beach chair in some exotic locale, or simply sit on your porch on a Sunday afternoon. Great fiction isn’t just entertainment. Novels can make us more empathic and help us navigate our complex social world,...
The Barriers to Recruiting and Employing Digital Talent
hbr staff/Yury Vinokurov/EyeEm/Getty Images Finding digital talent is one of the biggest challenges facing companies today. But it’s particularly difficult for large, traditional firms, especially those which operate in consolidated, non-growth industries (think...
3 Entrepreneurs Who Made It Their Mission to Lower Health Care Costs
baranozdemir/Getty Images There is a healthcare crisis in the U.S. which cries out for breakthrough healthcare delivery innovations that aim at significant cost reductions and wider coverage. In 2016, the U.S. spent a staggering $3.2 trillion, or almost 18% of its...
💡 “My philosophy of life is that if we make up our mind what we are going to make of our lives, then work hard toward that goal, we never lose–somehow we win out.” Ronald Reagan
View on Instagram https://ift.tt/2KIKY1I
🏄 Explore the world around you 🐠 By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2u2nlqR
💡 “Each person must live their life as a model for others.” Rosa Parks
View on Instagram https://ift.tt/2MPgjwg
How to Silence Your Inner Critic After a Layoff
Karyna Aslanova/EyeEm/Getty Images Being laid off is one of the most difficult experiences that you can face in your career. As an executive coach, I’ve seen firsthand the shock, grief, and anxiety that generally accompanies this type of job loss....
When Is It Important for an Algorithm to Explain Itself?
Maskot/Getty Images Many efforts to apply machine learning get stuck due to concerns about the “black box” — that is, the lack of transparency around why a system does what it does. Sometimes this is because people want to understand why some...
When Is It Important for an Algorithm to Explain Itself?
Maskot/Getty Images Many efforts to apply machine learning get stuck due to concerns about the “black box” — that is, the lack of transparency around why a system does what it does. Sometimes this is because people want to understand why some...
Can Biracial People Help All of Us to Be More Open-Minded?
White Americans are very good at avoiding the subject of race. “I don’t see color—I treat everyone equally” is a common way to dismiss complaints about white privilege and systematic bias. New research reveals a large and growing group of fellow...
Alcohol and heart health
I’m not a regular drinker, nor a teetotaler. But like many people, I enjoy the occasional glass of wine with dinner, and nothing tastes better than an ice-cold beer on a sweaty summer day. Besides, some alcohol is a toast to my long-term heart health. At least that’s...
🌴 Be happy and forget the rest! ☀️ By @thehappyquotient😊 thehappyquotient.com ✨ Stay Inspired!
View on Instagram https://ift.tt/2lYoY4l
Who Killed the GE Model?
afp/stringer/Getty Images Who killed GE? Of course, GE is not dead, and it may well revive and flourish as a company. After all, IBM came back from the dead in the 1990s. But the GE model is dead — and there’s a long list of possible suspects. The GE...
Learn to Get Better at Transitions
hbr staff/shannon miller/Getty Images There is a small, disheveled baby robin making her very first steps in my garden today. She looks a bit dazed and exhausted, her lovely yellow down all awry. I know exactly what she feels like. She looks like a lot of people I...
How to Manage an Employee Who’s Having a Personal Crisis
mattjeacock/Getty Images We all have life events that distract us from work from time to time — an ailing family member, a divorce, the death of a friend. You can’t expect someone to be at their best at such times. But as a manager what can you expect? How...
Healthy lifestyle: 5 keys to a longer life
How is it that the United States spends the most money on healthcare, and yet still has the one of the lowest life expectancies of all developed nations? (To be specific: $9,400 per capita, 79 years, and 31st.) Maybe those of us in healthcare have been looking at it...
Episode 15: What Do You Want To Do With Your Life?
Did you know what you wanted when you were in high school? Our teen guinea pig takes on the challenge of figuring out her purpose in life. source https://greatergood.berkeley.edu/podcasts/item/want_to_do_with_your_life
How to Manage an Employee Who’s Having a Personal Crisis
mattjeacock/Getty Images We all have life events that distract us from work from time to time — an ailing family member, a divorce, the death of a friend. You can’t expect someone to be at their best at such times. But as a manager what can you expect? How...
Episode 15: What Do You Want To Do With Your Life?
Did you know what you wanted when you were in high school? Our teen guinea pig takes on the challenge of figuring out her purpose in life. source https://greatergood.berkeley.edu/podcasts/item/want_to_do_with_your_life
💡 “Each life is made up of mistakes and learning, waiting and growing, practicing patience and being persistent.” Billy Graham
View on Instagram https://ift.tt/2Nrfj2Q
💡 “Each life is made up of mistakes and learning, waiting and growing, practicing patience and being persistent.” Billy Graham
View on Instagram https://ift.tt/2Nrfj2Q
How to Improve Your Business English
yagi studio/Getty Images Chun Hin is a senior manager at a Hong Kong investment bank. Every morning, he listens to Bloomberg radio on his way to work and used to read each issue of the Economist from cover to cover in an effort to continuously improve his English. As...
Research: Glowing Reviews Aren’t Always the Most Persuasive
hbr staff/Benne Ochs/Getty Images Online reviews can play a big role in influencing people’s purchase decisions, but what makes a review most persuasive one way or the other? Certainly bad reviews can dissuade customers, but it turns out that some good reviews...