Menahem Kahana/Getty Images I’m working with a CEO who’s in the midst of rethinking her company’s strategy so it can better meet customer demands and thrive financially. These are major changes that will affect every aspect of how the firm operates...

Paul Taylor/Getty Images Management teams are responsible for making sense of complex questions. Maybe it’s estimating how much a market will grow next year, or finding the best strategy to beat a competitor. One popular approach for navigating these questions...

PM Images/Getty Images In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. That was actually an average of a dozen analyst reports. The numbers ranged from 18% to 69%. Those failures can mean a lot of...

PM Images/Getty Images In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. That was actually an average of a dozen analyst reports. The numbers ranged from 18% to 69%. Those failures can mean a lot of...

PM Images/Getty Images In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. That was actually an average of a dozen analyst reports. The numbers ranged from 18% to 69%. Those failures can mean a lot of...

PM Images/Getty Images In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. That was actually an average of a dozen analyst reports. The numbers ranged from 18% to 69%. Those failures can mean a lot of...

PM Images/Getty Images In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. That was actually an average of a dozen analyst reports. The numbers ranged from 18% to 69%. Those failures can mean a lot of...

Westend61/Getty Images We simply don’t know for sure whether automation, algorithms, and AI will ultimately create more jobs than they destroy. Opinions are all over the map. One widely cited study predicted 47% of jobs will be automated, and technological...

Westend61/Getty Images We simply don’t know for sure whether automation, algorithms, and AI will ultimately create more jobs than they destroy. Opinions are all over the map. One widely cited study predicted 47% of jobs will be automated, and technological...

Richard Newstead/Getty Images As you rise in your career and your visibility grows, you’ll likely be called upon to participate in a panel discussion. It’s a powerful way to share your ideas and become recognized in your field, but there’s no...

Youngme Moon, Felix Oberholzer-Gee, and Mihir Desai discuss Verizon’s write-down on Oath (Yahoo, AOL) and the challenges with building a digital advertising business. They also debate the notion of Radical Transparency, before sharing their After Hours picks for...

Paul Taylor/Getty Images The arrest of Meng Wanzhou, chief financial officer of China’s Huawei, by Canadian police upon the request for extradition by the U.S. Federal Bureau of Investigation has resulted in confusion regarding U.S.-China trade negotiations....

sudo takeshi/Getty Images Sitting in his office, Mark Ellinas frowned at his computer screen. It was filled with row after row of electric bikes, from expensive models to cheap knockoffs that seemed held together by spit and a prayer. Though they varied in style and...

sudo takeshi/Getty Images Sitting in his office, Mark Ellinas frowned at his computer screen. It was filled with row after row of electric bikes, from expensive models to cheap knockoffs that seemed held together by spit and a prayer. Though they varied in style and...

Richard Sheridan, CEO of Menlo Innovations, says it took him years to learn what really mattered at work and how to create that kind of workplace culture. As a company leader today, he works hard to make sure both his job — and the jobs of his employees —...

Richard Sheridan, CEO of Menlo Innovations, says it took him years to learn what really mattered at work and how to create that kind of workplace culture. As a company leader today, he works hard to make sure both his job — and the jobs of his employees —...

Epoxydude/Getty Images The festive spirit is everywhere during the holiday season. For some, each day feels like waking up to a holiday song — “children laughing, people passing, meeting smile after smile.” But, for others, it can be the loneliest...

Asia Images/Getty Images In November, Prince William joined a discussion on working in high-pressure environments at “This Can Happen,” the UK’s largest annual conference on mental health. Drawing on his experience as an air ambulance pilot, he noted...

Asia Images/Getty Images In November, Prince William joined a discussion on working in high-pressure environments at “This Can Happen,” the UK’s largest annual conference on mental health. Drawing on his experience as an air ambulance pilot, he noted...

blackred/Getty Images The best salespeople know they’re the best. They take pride in their art form. They separate themselves from the rest of the pack regardless of circumstance. So how do they do it? What’s their secret? Are you one of them? I’ve...

Yuji Sakai/Getty Images The furious reaction from China to the arrest of Huawei’s chief financial officer, Meng Wanzhou, in Canada at Washington’s request immediately raises the prospect of like-for-like retaliation against executives from North American...

Dimitri Otis/Getty Images Tesla and Space X CEO Elon Musk tweets that no one changed the world working 40 hours a week. He rarely sleeps or sees his kids and had a famously public meltdown. Apple’s Tim Cook is on email before the sun rises. And billionaire...

Dimitri Otis/Getty Images Tesla and Space X CEO Elon Musk tweets that no one changed the world working 40 hours a week. He rarely sleeps or sees his kids and had a famously public meltdown. Apple’s Tim Cook is on email before the sun rises. And billionaire...

Steve Bronstein/Getty Images After the murder of dissident Saudi journalist Jamal Khashoggi, many companies had to urgently decide whether to attend Saudi Arabia’s Future Investment Initiative, a global business conference scheduled to take place just days after...

TheCrimsonMonkey/Getty Images Bayer’s mission is “Science for a Better Life.” We want to enable discoveries to promote health and secure food supply. To achieve that goal, however, we must innovate not only in terms of science and R&D, but also...

TheCrimsonMonkey/Getty Images Bayer’s mission is “Science for a Better Life.” We want to enable discoveries to promote health and secure food supply. To achieve that goal, however, we must innovate not only in terms of science and R&D, but also...

TheCrimsonMonkey/Getty Images Bayer’s mission is “Science for a Better Life.” We want to enable discoveries to promote health and secure food supply. To achieve that goal, however, we must innovate not only in terms of science and R&D, but also...

By Alex Shootman, CEO, Workfront Alexander Graham Bell once noted that “the inventor … looks upon the world and is not contented with things as they are.” I could say the same of most business leaders I’ve met. With rare exception,...

Anthony Lee/Getty Images As a leader, much of what you do is relatively forgettable. We don’t mean to insult, but your routine actions on routine days are experienced by your direct reports as, well, routine. But for non-routine days — the days when you...

Anthony Lee/Getty Images As a leader, much of what you do is relatively forgettable. We don’t mean to insult, but your routine actions on routine days are experienced by your direct reports as, well, routine. But for non-routine days — the days when you...

Orbon Alija/Getty Images Companies are beginning to utilize their employees’ behavioral data — generally known as people analytics — to better understand and improve their sales operations, with strong results. Microsoft, where we work, is...

Gemma Escribano/EyeEm/Getty Images Research generally shows that having friends at work can increase productivity and engagement. However, a new study by Wharton researchers Julianna Pillemer and Nancy Rothbard finds that there can be a dark side to having...

Martin Child/Getty Images Not a month goes by without a major corporation suffering a cyber attack.  Often state-sponsored, these breaches are insidious, difficult to detect, and may implicate personal information relating to millions of individuals. Clearly, the...

Martin Child/Getty Images Not a month goes by without a major corporation suffering a cyber attack.  Often state-sponsored, these breaches are insidious, difficult to detect, and may implicate personal information relating to millions of individuals. Clearly, the...

Yagi Studio/Getty Images For startups, 2009 was a good year. More than 20 companies launched at that time, including Uber, Slack, Pinterest, and Blue Apron, eventually achieved $1 billion-plus valuations. Given that those companies were all venture-financed and...

Three Images/Getty Images Companies increasingly use digital technologies to circumvent distributors and enter into direct relationships with their end-users. These relationships can create efficient new sales channels and powerful feedback mechanisms or unlock...

thatsval/Getty Images When it comes to the issue of sexual harassment in the workplace, employees demand leadership accountability. Consider the recent Google walkout, which employees staged to protest the lofty exit packages paid to men accused of misconduct. In...

thatsval/Getty Images When it comes to the issue of sexual harassment in the workplace, employees demand leadership accountability. Consider the recent Google walkout, which employees staged to protest the lofty exit packages paid to men accused of misconduct. In...

thatsval/Getty Images When it comes to the issue of sexual harassment in the workplace, employees demand leadership accountability. Consider the recent Google walkout, which employees staged to protest the lofty exit packages paid to men accused of misconduct. In...

thatsval/Getty Images When it comes to the issue of sexual harassment in the workplace, employees demand leadership accountability. Consider the recent Google walkout, which employees staged to protest the lofty exit packages paid to men accused of misconduct. In...

thatsval/Getty Images When it comes to the issue of sexual harassment in the workplace, employees demand leadership accountability. Consider the recent Google walkout, which employees staged to protest the lofty exit packages paid to men accused of misconduct. In...

Tim Macpherson/Getty Images It’s normal to underperform on occasion. After all, everyone has an off quarter — or even an off year — from time to time. But don’t just sit back and wait for that painful performance review. You need to have a...

Are you worried about being seen as a job-hopper? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your with the help of Allison Rimm, a career coach and the author of The Joy of Strategy: A Business Plan for Life....

Twenty percent of executives at U.S. companies with artificial intelligence initiatives report that they will roll out AI across their business this year, according to PwC’s 2019 AI Predictions report. These companies expect their AI investment, which is often...

Marcus Franzen/Getty Images Attending a conference is a whir of activity — flying to a destination, engaging in several days of nonstop networking, and coming home to an inbox that has spiraled out of control in your absence. Back at work, most of us immediately...

Charles Orr/Getty Images Not long ago, I received a call from an HR manager at a large corporation seeking an executive coach for one of their senior leaders. He was described as arrogant, tactlessly blunt, and lacking empathy. Despite his challenges, all of which...

splain2me/Getty Images Electronic health record systems for large, integrated healthcare delivery networks today are often viewed as monolithic, inflexible, difficult to use and costly to configure. They are almost always obtained from commercial vendors and require...

Youngme Moon, Felix Oberholzer-Gee, and Mihir Desai discuss staggering student debt levels, the FIRE (Financial Independence, Retire Early) Movement, and share their After Hours picks for the week. Download this podcast For interested listeners: The Basics of FIRE Mr....

Youngme Moon, Felix Oberholzer-Gee, and Mihir Desai discuss staggering student debt levels, the FIRE (Financial Independence, Retire Early) Movement, and share their After Hours picks for the week. Download this podcast For interested listeners: The Basics of FIRE Mr....

Luxy Images/Getty Images A new generation of philanthropists, whose wealth was created via entrepreneurship in technology-driven fields, has the unique opportunity to make a real difference in speeding the pace of progress in the fight against cancer. Not content...

Andrew Olney/Getty Images Many of us love competition and, more important, winning. Competition drives us toward our goals and motivates us to improve our performance, while the prestige and power that come from winning can provide a powerful morale booster....

Jorg Greuel/Getty Images Five years ago I read Daniel Markovitz’s argument for migrating to-do lists into calendars. Since then, my productivity has at least doubled. That momentous (at least for me) article describes five problems with the to-do list. First,...

Jorg Greuel/Getty Images Five years ago I read Daniel Markovitz’s argument for migrating to-do lists into calendars. Since then, my productivity has at least doubled. That momentous (at least for me) article describes five problems with the to-do list. First,...

Companies are spending millions on digital transformation, yet studies find many leaders feel their projects aren’t achieving their objectives. Why? Workfront CEO Alex Shootman says digitization is happening in most companies on a function-by-function basis,...

W. Wayne Lockwood, M.D./Corbis/VCG/Getty Images What happens to people who are overconfident? Are they generally rewarded, promoted, and respected? Or do we distrust them and avoid collaborating with them? Our research suggests it may depend on how they express...

Thomas Steenburgh, a marketing professor at the University of Virginia Darden School of Business, was inspired by his early career at Xerox to discover why firms with stellar sales and R&D departments still struggle to sell new innovations. The answer, he finds,...

Thomas Steenburgh, a marketing professor at the University of Virginia Darden School of Business, was inspired by his early career at Xerox to discover why firms with stellar sales and R&D departments still struggle to sell new innovations. The answer, he finds,...

Thomas Steenburgh, a marketing professor at the University of Virginia Darden School of Business, was inspired by his early career at Xerox to discover why firms with stellar sales and R&D departments still struggle to sell new innovations. The answer, he finds,...

W. Wayne Lockwood, M.D./Corbis/VCG/Getty Images What happens to people who are overconfident? Are they generally rewarded, promoted, and respected? Or do we distrust them and avoid collaborating with them? Our research suggests it may depend on how they express...

W. Wayne Lockwood, M.D./Corbis/VCG/Getty Images What happens to people who are overconfident? Are they generally rewarded, promoted, and respected? Or do we distrust them and avoid collaborating with them? Our research suggests it may depend on how they express...

ULTRA.F/Getty Images On December 1, in Buenos Aires, President Trump started the 90-day clock to negotiate a trade deal with China. He claims he wants to tackle the big systemic concerns involving theft of American intellectual property, the forced transfer of...