by HappyQuotient | Oct 17, 2018 | Harvard Biz, HBR, Management Tips
Tomekbudujedomek/Getty Images Customer experience (CX) goes beyond measuring the relationship between customers and companies; it is also about quantifying the hundreds of regular interactions and residual memories that influence future behavior. Specific tools like...
by HappyQuotient | Oct 17, 2018 | Harvard Biz, HBR, Management Tips
STOCK4B-RF/Getty Images Medicine involves leadership. Nearly all physicians take on significant leadership responsibilities over the course of their career, but unlike any other occupation where management skills are important, physicians are neither taught how to...
by HappyQuotient | Oct 17, 2018 | HBR
Caregiving can be physically and emotionally exhausting. Whether you are in the profession of caregiving or taking care of a loved one, it is important to remember to recharge your batteries. For family members, caregiving can also lead to additional pressures, such...
by HappyQuotient | Oct 17, 2018 | Harvard Biz, HBR, Management Tips
Tomohiro Ohsumi /Getty Images Artificial intelligence (AI) is engendering all kinds of breathless headlines, from being able to play Go to spotting rare cancer tumors. But how will AI impact the economy in broad terms? The answer hinges on both on what AI...
by HappyQuotient | Oct 17, 2018 | Harvard Biz, HBR, Management Tips
Michael Heim/Getty Images “Don’t believe everything you hear” is good advice — especially in an era of fake news and alternative facts. The same goes for managers who often rely on social-sentiment analysis to get a handle on what...
by HappyQuotient | Oct 17, 2018 | Harvard Biz, HBR, Management Tips
DNY59/Getty Images In 2018, every organization has a data strategy. But what makes a great one? We all know what failure looks like. Resources are invested, teams are formed, time goes by — but nothing comes of it. No one can necessarily say why; it’s...
by HappyQuotient | Oct 17, 2018 | Harvard Biz, HBR, Management Tips
Peter Dazeley/Getty Images Divya, a director who leads a large engineering team, was invited to a two-day retreat with the CEO and senior executives of her Fortune 50 company. She and 30 of her high-potential peers were excited to rub shoulders with the leadership...
by HappyQuotient | Oct 17, 2018 | GGSC, Happiness, Health, Inspire, Wellness
In the recent Senate confirmation hearings for the U.S. Supreme Court, Dr. Christine Blasey Ford stood up to tell the world about her memories of the humiliating and sexually aggressive way that she said Judge Brett Kavanaugh violated her as a teenager. Her act took...
by HappyQuotient | Oct 17, 2018 | Harvard Biz, HBR, Management Tips
Peter Dazeley/Getty Images Divya, a director who leads a large engineering team, was invited to a two-day retreat with the CEO and senior executives of her Fortune 50 company. She and 30 of her high-potential peers were excited to rub shoulders with the leadership...
by HappyQuotient | Oct 16, 2018 | HBR
Update Writing in the October 10, 2018 New England Journal of Medicine, Eve Rittenberg, MD, assistant professor at Harvard Medical School and practicing physician at Brigham and Women’s Fish Center for Women’s Health, reflects on the impact the Kavanaugh...
