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With the help of LEGO bricks, Stefan Thomke helps business executives discover how design principles can serve as building blocks to create a great customer experience.

 

Description — With the help of LEGO bricks, Stefan Thomke helps business executives discover how design principles can serve as building blocks to create a great customer experience.

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Title — How to Design a Better Customer Experience

Content — With the help of LEGO bricks, Stefan Thomke helps business executives discover how design principles can serve as building blocks to create a great customer experience.

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Permalink — http://hbswk.hbs.edu/item/how-to-design-a-better-customer-experience?cid=wk-rss

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Date — December 20, 2017 5:00 am

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Source — http://hbswk.hbs.edu/stories-rss.aspx

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