Three Steps to Say “No” Gracefully

Yesterday, a friend asked me if she could borrow my car to run a long-distance errand because my little car gets better mileage than her big one. I wanted to say no; switching cars on an already busy day felt like a hassle to me. But I didn’t say no. Instead, I hemmed and hawed and hesitated, hoping she’d get the hint. It can be really hard to say no. Despite my best attempts not to care what…

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